UNICEF Canada Internet Privacy Policy

Types of Information We Collect and How It Is Used

UNICEF recognizes the importance of protecting your personal information. It gathers personal information when voluntarily submitted by you on-line. When we refer to “personal information” we mean any information about an identifiable individual, whether it concerns your e-mail address, where you live or your credit card information. If you make a donation, personal information will be collected from you in order to process that donation and provide you with a charitable receipt. If you purchase any greeting cards, books, gifts or other products, personal information will be collected to process your request, and deliver the goods. If you make an on-line request for information, personal information will be collected from you in order to reply.

With your permission, we will also use personal information collected from you on-line to send you information about new UNICEF fundraising campaigns or major grant initiatives, or UNICEF updates about its public education and advocacy efforts. We may also send you our newsletter, service announcements about the site and invite you to participate in on-line surveys and contests. If you elect not to receive these materials, we will not send them to you. Please let us know if you do not wish to receive the information by advising Supporter Relations at supporterrelations@unicef.ca.

In support of our advocacy efforts, for petitions and surveys you've signed or completed, we treat your name, city, province/territory, and comments (if any) as public information—for example we may provide compilations of petitions, with your comments, to political leaders, decision-makers and other targets. In no case will we disclose your e-mail address, street address or phone number, without your permission. We may also make your comments, along with your first name, city and province/territory available to the public online, once you have opted to allow that disclosure.

In certain cases, we enable you to send individual e-mails to political leaders, decision-makers, other targets. These messages are sent in your name, with your e-mail address as the return address and your full name and contact information is provided as part of the submission. These messages will only be sent out under your name as you approve them on an individual basis using our e-mail tool. You are solely responsible for the specific message(s) you send using our e-mail tool. UNICEF Canada takes no responsibility for the content of use of your e-mail address by campaign targets.

Sharing of Personal Information

Third party service providers may be engaged by UNICEF to perform a variety of functions, such as to mail our brochures, to process your donation, to fulfill your order or to provide technical services for our Web site, etc. These third party providers have access to personal information if needed to perform the functions for which they are retained. However, we direct that those companies may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, when information is shared, UNICEF will demand reasonable assurance that the third parties will protect your information in conformity with our privacy practices.

With your explicit permission, we share parts of your information but never contact details such as e-mail, street address, phone number with the following groups (as is standard practice):

  • Political leaders, decision-makers and other targets when you choose to use our e-mail tool to send them messages.
  • Political leaders, decision-makers and the general public when you sign petitions or complete surveys.

UNICEF may also share your name and contact information with like-minded organizations after you have had the opportunity to decline. You can advise us at the time you make your donation or purchase the products that you do not wish to have your name and contact information shared with like-minded charities, or at any time, you can contact a UNICEF Supporter Relations Representative at the address listed below or by email at supporterrelations@unicef.ca to have your name removed. UNICEF reserves the right to divulge personal information if it is required by law.


You are in control of any personal information you provide to us on-line. If, at any time, you would like to update or correct the personal information we have about you or if you wish to request that we do not send you any brochures about our educational activities, fundraising campaigns or major grant initiatives, or share business contact information with like-minded organizations, you may let us know by contacting us at the address below.


“Cookies” are pieces of information that a Web site transfers to an individual’s hard drive for record keeping purposes. Cookies function as your identification card. You can set your browser to notify you when you receive a cookie – this gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the Help function in your browser.

Children’s Information

UNICEF is careful in any communications with children. On our Web site, we have a Kids Room, where we offer many features, like interactive games, educational activities and links to global conferences which do not require a child to provide any personal information. If a child signs in to request certain information, generally we collect only limited personal information from children (like their email addresses) to respond to their online requests. We will not use the information collected except for the purposes for which the information was supplied or to contact or update the child about UNICEF campaigns and other educational information. Information gathered from the Kids Room is not shared with or traded to other like-minded charities. We urge parents to regularly monitor and supervise their children’s on-line activities.

Links to Other sites

UNICEF offers links to sites that are not operated by UNICEF. We are not responsible for the privacy practices of those other sites.

By using our Web site, you signify your consent to the contents of this Privacy Policy.

How to Contact Us

If you wish to review the UNICEF Donor, Supporter and Other External Parties Privacy Policy, click here. If you have any questions about the UNICEF privacy policies, please contact the UNICEF Canada Privacy Officer at:

2200 Yonge Street, Suite 1100 Toronto, ON M4S 2C6

email: privacy@unicef.ca

Revised March 31, 2011