Donor Engagement Officer (Bilingual)

Are you service & solution oriented, a great communicator, and want to help bring UNICEF’s mission to life every day?

Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

We’re seeking a talented customer-centric individual in the role of Donor Engagement Officer (Bilingual).

Position Details

Position Title	Donor Engagement Officer (Bilingual)
Employment Type:	Full-time Contract (12 month) – Vacant Role
Reports to:	Manager, Donor Engagement
Direct Reports:	None
Salary Range:	$50,700 to $51,700 annually and 3 weeks paid vacation & benefits
Work Location:	Toronto
Work Environment:	In-person position; 5 days a week (Monday to Friday).

Why UNICEF & UNICEF Canada?

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, a key priority will be amplifying our voice through our policy and advocacy efforts to further advance the children’s rights in Canadian laws, policies and budgets.

Be part of this next phase of impact!

The Opportunity

The Donor Engagement Officer (Bilingual) plays a key role in connecting supporters to UNICEF’s mission through dynamic communication, high-quality service, and meaningful engagement.

As a first point of contact for UNICEF Canada’s donors and supporters, this role responds to questions and inquiries by phone and email, helping build trust in the UNICEF brand by delivering responsive, high-quality supporter experiences, strengthening relationships, and inspiring long-term loyalty.

In addition, the position provides front-desk reception support at UNICEF Canada’s Toronto office and administrative support to the UNICEF Canada team as needed.

Responsibilities

Customer Service (65%)

Be the friendly first point of contact for supporters and donors through inbound and outbound calls, resolving most questions on the first call
Communicate UNICEF’s vision, mission &values in a clear, compelling way, both verbally & in writing
Welcome visitors and provide front-desk reception support at the Toronto office
Respond to supporter questions and process in-person donations with care and efficiency
Spot opportunities to introduce supporters to other UNICEF programs and ways to get involved
Manage donor and supporter correspondence by email and mail with professionalism and empathy
Support acquisition and retention efforts by confidently cross-promoting campaigns and initiatives
Build strong supporter relationships by keeping them informed about current appeals and promotions
Route inquiries to the right UNICEF teams to ensure timely follow-up
Contribute to donor stewardship through thoughtful, timely follow-up and engagement

Data Entry & Processing (20%)

Respond to donor and supporter requests related to tax receipts, donations, orders, address changes, and monthly gift updates
Process donations accurately and on time, ensuring records are complete and reliable
Complete general administrative tasks to support smooth day-to-day operations
Identify, suggest, and help implement process improvements to strengthen donor service and administration.

Administrative Support (15%)

Administrative support as required

Team Leadership & Marketing Operations

Manage and mentor a high-performing team.
Champion a collaborative and supportive team culture focused on executional excellence and continuous improvement.
Oversee campaign timelines, vendor relationships, production logistics, and quality assurance processes.

Qualifications

Ability to deliver positive, solutions-focused customer service in a high-volume contact environment
Demonstrated experience using loyalty and retention techniques to build long-term relationships
Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook); experience with Raiser’s Edge is an asset
Clear, confident communicator with excellent verbal and written skills in both English and French
Proven ability to manage multiple priorities while remaining calm, accurate, and responsive
Strong organizational and time-management skills, with close attention to detail
Ability to draft clear, professional correspondence & accurately manage information across multiple systems
Active listener who seeks to understand supporter needs and respond with empathy and care
Proactive problem-solver who takes initiative and offers tailored solutions that strengthen donor relationships

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE	Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account Life, AD&D, & Long-Term disability insurance coverage Employer match contributions (5%) to a Group Pension Plan Access to parental leave top-up
A COMMITMENT TO WELLNESS	Flexible-hybrid work environment to support the work-life integration needs of our team Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30) 10 paid sick days & 2 personal days 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends Discounted rate for a GoodLife gym membership Access to an Employee and Family Assistance Program
A CULTURE OF LEARNING & GROWTH	Access to a comprehensive global learning platform with over 1600 courses, webinars & resources Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles Opportunities to access both local & global stretch assignments
AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE	Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal Easily accessed by public transit and a short walk from several parking locations Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees
A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK	Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by Friday, January 23, 2026. Please include your salary expectations in your cover email and reference Donor Engagement Officer (Bilingual) in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).