UNICEF Canada recognizes the importance of protecting the privacy of the personal information obtained from its supporters, donors, volunteers and other stakeholders.

UNICEF Canada is committed to collecting, using and/or disclosing personal information responsibly and only to the extent necessary for the fulfillment of its charitable purposes and the services it provides.

This policy is designed to assist you in understanding how UNICEF Canada collects, uses and safeguards your personal information and to assist you in making informed decisions about providing personal information to UNICEF Canada or using its website.

Types of Information We Collect and How It Is Used

 “Personal information” refers to any information about an identifiable individual, whether it concerns your e-mail address, telephone number, residential address or credit card information.

UNICEF Canada gathers personal information about you only when voluntarily submitted by you or otherwise only with your consent. By visiting and using the UNICEF Canada website you agree to the Privacy Policy.

The collection of personal information is limited to that which is necessary for the purposes identified by UNICEF Canada.

If you make a donation to UNICEF Canada, personal information will be collected from you in order to process that donation and provide you with a charitable receipt.

UNICEF Canada utilizes tools and resources to help it understand its donors and potential donors, gathering information from publicly available resources to assess the capacity of donors and potential donors to support UNICEF Canada. In some cases this may be done by UNICEF Canada itself or if more cost effective by third-party contractors who have signed necessary non-disclosure and confidentiality agreements.  UNICEF Canada uses donor names, addresses and prior giving history to undertake analysis projects for fundraising development and to ensure only effective and relevant communications are sent to donors or potential donors.

UNICEF Canada also collects and uses personal information to generate statistics and aggregate reports for internal use and research.

If you make an online request for information, personal information will be collected from you in order to reply to your request.

With your permission, we will also use personal information collected from you  to send you information about UNICEF Canada fundraising campaigns or major grant initiatives, or updates about public education and advocacy efforts. We may also send you our newsletter or other updates on our charitable programs, or invite you to participate in online surveys and contests. If you do not wish to receive such information you may unsubscribe from our email list at any time by clicking on the ‘unsubscribe’ link at the bottom of every email or by contacting Supporter Relations at supporterrelations@unicef.ca.

If you apply to volunteer with UNICEF Canada, we collect personal information required to determine your eligibility, to match your skills with UNICEF Canada’s volunteer needs, to do scheduling and to ensure your safety when working as a volunteer.

For petitions and surveys you have signed or completed in support of UNICEF Canada’s advocacy efforts, we treat your name, city of residence, province/territory of residence, and comments (if any) as public information—for example, we may provide compilations of petitions, with your comments, to political leaders, elected representatives and other public officials and decision-makers  We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law.

We may also make your petition comments, along with your first name, city and province/territory available to the public online, once you have opted to allow that disclosure. However, no identifying information is collected or shared without your consent.

In certain cases, UNICEF Canada enables you to send individual emails, through the email tool on UNICEF Canada’s website, to political leaders, elected representatives and other public officials and decision-makers. These messages are sent in your name, with your email address as the return address, and your full name and contact information is provided as part of the submission. These messages will only be sent out under your name with your knowledge and express approval, using our email tool. You are solely responsible for the specific message(s) you send using our email tool. UNICEF Canada takes no responsibility for the use of your email address by such campaign targets.

When you visit UNICEF Canada’s website, we also collect aggregate data to better understand how the website is used and to improve the performance of the website for our users.  Please also refer to the section below about “Cookies”.

Disclosure of Personal Information

UNICEF Canada does not trade, rent or sell your personal information.

UNICEF Canada does not disclose your credit card information provided by you except to the appropriate banking institutions or payment processing provider in order to process a credit or debit authorization for payment, or to resolve a dispute.

Third-party service providers may be engaged by UNICEF Canada to perform a variety of functions, including mailing our brochures, processing your donation, fulfilling your order or providing technical services for our website. These third-party providers have access to personal information if needed to perform the functions for which they are retained. However, we direct that those companies may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, when information is shared, UNICEF Canada will demand reasonable assurance from the third-party service providers that they will protect your personal information in conformity with UNICEF Canada’s privacy practices.

With your permission, we share parts of your information but never contact details such as email, street address or phone number with political leaders, decision-makers and the general public when you sign petitions or complete surveys.

UNICEF Canada may in certain circumstances be required to disclose personal information without your consent, if required by law, for example, to satisfy a government request, subpoena or court order.

Accuracy and Access

UNICEF Canada makes reasonable efforts to keep personal information accurate, complete and as up to date as is necessary for the purposes that it is being collected and used for.  If, at any time, you would like to access your personal information held by UNICEF Canada or you need to update or correct your personal information you may let us know by phone, email or in writing, using the contact information below.

Limiting Use, Disclosure and Retention

UNICEF Canada shall not use and/or disclose your personal information for purposes other than those for which it was collected, unless it has first obtained your consent or as permitted or required by law.

UNICEF Canada retains personal information only as long as is necessary for the fulfillment of those purposes for which it was collected or as required by law.

Protection of Personal Information

UNICEF Canada endeavours to protect your personal information from loss or theft, as well as unauthorized access, use or disclosure, regardless of the format in which such personal information is stored.  UNICEF Canada has implemented technical measures (such as passwords and encryption) physical measures (such as locked filing cabinets), organizational measures (such as limiting access to only those “who need to know”), and appropriate to the sensitivity level of the information in its efforts to protect the personal information under its control.

With respect to the handling of credit card information, UNICEF Canada adheres to Payment Card Industry Data Security Standards (PCI DSS) and uses the facilities of a PCI DSS compliant payment processor to securely store your payment card details.

UNICEF Canada uses Secure Sockets Layer (SSL) technology to help ensure the safety and security of online donations. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

While UNICEF Canada strives to use acceptably commercial means to protect your personal information, we cannot guarantee its absolute security.


“Cookies” are pieces of information that a web site transfers to an individual’s hard drive for record keeping purposes. Cookies function as your identification card. UNICEF Canada uses temporary cookies to customize your experience on our website. These only remain in effect while your browser is open. No personal information is gathered or shared without your consent.  We also use our own cookies on our website to collect click-stream data to help determine which of our ads are shown to you on other websites..

We also work with third-party advertising companies that use their own tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet.

These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices For more information about this practice and to understand your options, including how you can opt-out of receiving third-party behavioural ads from certain third-party advertising companies, please visit the Digital Advertising Alliance of Canada website as at youradchoices.ca/choices  or optout.networkadvertising.org

You can set your browser to notify you when you receive a cookie. This gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the Help function in your browser.

Children’s Information

UNICEF Canada does not knowingly collect any personal information relating to children. Our communications to donors are directed to adults, in compliance with our legal obligations.

Links to Other sites

UNICEF Canada offers links to sites that are not operated by UNICEF Canada.  Those links are provided solely for convenience and UNICEF Canada does not endorse in any manner whatsoever, or accept any responsibility for, the content of such websites, the use of such websites, or any products or services advertised on or sold through any such websites.  UNICEF Canada is not responsible for the privacy practices of those other sites.  It is important to familiarize yourself with such third parties’ privacy policies before providing them with your personal information.


UNICEF Canada may update its Privacy Policy from time to time.  The most up-to date Privacy Policy is made available on the UNICEF Canada website and shall be deemed to be the Privacy Policy then in effect.  Additional information about our privacy practices can be obtained from UNICEF Canada’s Privacy Officer as described below.

How to Contact UNICEF Canada

If you have any questions about UNICEF Canada’s Privacy Policy or its privacy practices, or if you wish to request that we do not send you materials, please contact UNICEF Canada’s Privacy Officer at:

90 Eglinton Ave. East, Suite 400, Toronto, ON M4P 2Y3 Canada

email: privacy@unicef.ca

Tel: 1 800 567-4483

Revised August, 2018