Bilingual Donor Engagement Officer (Western Canada)

Are you looking to use your knowledge, skills and talents to make a direct impact on the lives of children?

Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

UNICEF Canada is seeking to recruit a talented and high-performing individual in the role of Bilingual Donor Engagement Officer.

Position Details

Position Title	Bilingual Donor Engagement Officer
Employment Type:	Full-time Contract (18 month)
Reports to:	Manager, Donor Engagement
Direct Reports:	None
Salary Range:	$50,700 to $51,700 annually and 3 weeks paid vacation
Work Location:	Western Canada
Work Environment:	Remote

Position Description

The Bilingual Donor Engagement Officer is responsible for providing inspiration and support through dynamic communications and engagement to our supporters / donors. Some of the high-level responsibilities include building supporter confidence and trust in the UNICEF brand, increasing satisfaction with supporters through day-to-day exchanges and solutions as well as creating supporter loyalty to attain a long-term relationship through excellent donor servicing and interaction with other departments.

Responsibilities

Customer Service (70%)

Perform inbound & outbound call management providing First Call Resolution
Represent the UNICEF brand mission and values through verbal and written communication
Utilize opportunities to cross-promote programs
Answer supporter / donor correspondence (mail, e-mail)
Support acquisition & loyalty campaigns by cross promotion and upselling
Build on partnerships and promotions by informing supporters about current initiatives
Translate information / materials required for administration
Transfer inquiries to appropriate UNICEF staff members
Assists with follow-up correspondence/communication with donors.

Data Entry/Processing (30%)

Respond to supporter / donor inquiries regarding tax receipts, donation processing, order status, address changes, changes to monthly giving
Accurately process donations in a timely manner as required
Accurately process supporter orders as required
Administrative duties as assigned
Ensure that all training documentation is current and updated as required
Recommends, implements and communicates procedural changes to improve donor administration

Qualifications

Secondary School Diploma
Minimum 3 years of previous call center / customer service experience
MS Office (Word, Excel, PowerPoint, Outlook), Raiser’s Edge
Excellent verbal and written communication skills in both English and French
Excellent at multi-tasking and thrive in a fast-paced environment.
Strong time management skills
Must be able to draft formal business correspondence and accurately enter information in various databases.
Effective Listening Skills
Proactive ability to solve problems and effectively provide donors with customized solutions

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent and passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE	Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account Life, AD&D, & Long-Term disability insurance coverage Employer match contributions (5%) to a Group Pension Plan Access to parental leave top-up
A COMMITMENT TO WELLNESS	Flexible-hybrid work environment to support the work-life integration needs of our team Minimum 4 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30) 10 paid sick days & 2 personal days 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends Discounted rate for a GoodLife gym membership Access to an Employee and Family Assistance Program
A CULTURE OF LEARNING & GROWTH	Access to a comprehensive global learning platform with over 1600 courses, webinars & resources Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles Opportunities to access both local & global stretch assignments
AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE	Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal Easily accessed by public transit and a short walk from several parking locations Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees
A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK	Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human- driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by Friday, August 29, 2025. Please include your salary expectations in your cover email and reference Bilingual Donor Engagement Officer (Western Canada) in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).