JOIN OUR TEAM AS SALESFORCE TRANSFORMATION LEAD
Are you a strategic problem-solver with a passion for driving organizational transformation through innovative Salesforce solutions?
Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.
UNICEF Canada is seeking a talented leader for the role of Salesforce Transformation Lead.
Position Details
| Position Title | Salesforce Transformation Lead |
| Employment Type: | Full-time, Permanent (Vacancy) |
| Reports to: | Director, Marketing Technology & Experience |
| Direct Reports: | 2 |
| Salary Range: | $85,000 – $104,000 annually with benefits and 3 weeks paid vacation |
| Work Location: | Toronto |
| Work Environment: | UNICEF Canada currently operates under a Fixed-Hybrid model that requires team members to attend the office at least 2 days/week (Tuesday & Wednesday). |
Why UNICEF & UNICEF Canada?
UNICEF is the world’s most powerful force for children. Across 190 countries and territories, we provide and advocate for education, health, nutrition, protection from violence, clean water, climate resilience, and life-saving emergency support.
UNICEF Canada is one of 32 National Committees in high‑income countries. Our team fundraises for UNICEF’s highest priorities and collaborates with government and private sector partners to advance children’s rights and well-being in Canada and globally.
As UNICEF Canada launches a bold new Strategic Plan in 2026, you can be part of this next phase of impact!
The Opportunity
UNICEF Canada is undertaking a major modernization of its technology ecosystem to support long-term fundraising growth, enhanced donor engagement, improved operational efficiency, and stronger data-driven decision-making.
The Salesforce Transformation Lead will lead planning, governance, and delivery of this strategic initiative—including end-to-end delivery of the Salesforce CRM implementation and the broader enterprise platform transformation.
This role owns solution design, drives business process transformation, and ensures measurable outcomes across fundraising, donor engagement, finance, and operations.
Key Accountabilities
Technology Transformation Leadership (25%)
- Lead planning and execution of the multi-year technology transformation program.
- Develop and maintain the enterprise technology roadmap.
- Own solution architecture decisions and ensure alignment with organizational strategy.
- Lead modernization across CRM, financial systems, digital engagement, reporting, and contact centre technologies.
- Guide transition from legacy systems to integrated, modern platforms including Salesforce Nonprofit Cloud.
- Ensure alignment with UNICEF Canada’s digital, data, and AI enablement strategy.
- Define and manage the post-implementation Salesforce roadmap.
Program Governance, Vendor Oversight & Executive Reporting (25%)
- Establish governance structures including steering committees and working groups.
- Oversee full lifecycle delivery including discovery, design, configuration, integration, testing, and deployment.
- Monitor risks, dependencies, resources, and change impacts across workstreams.
- Ensure delivery aligns with timelines, scope, budget, and quality expectations.
- Manage relationships with implementation partners and vendors.
- Define and enforce architectural and governance standards.
- Provide structured updates to executive leadership.
Platform & Business Process Enablement (20%)
- Partner with teams across fundraising, finance, marketing, and operations to optimize business processes.
- Define and implement future-state operating models.
- Ensure improved donor acquisition, retention, campaign performance, and operational efficiency.
- Support scalable fundraising operations and donor experience improvements.
- Identify automation and integration opportunities.
- Promote data-driven decision-making.
Enterprise Architecture, Data & Integrations (15%)
- Oversee architecture and integration strategies across enterprise platforms.
- Ensure reliable data flows across systems including CRM, financial systems, digital platforms, and reporting tools.
- Lead data migration planning and validation.
- Support data governance practices.
- Ensure architecture readiness for AI and automation.
Change Management & Organizational Readiness (10%)
- Lead organizational readiness and change management efforts.
- Support training, documentation, communications, and adoption initiatives.
- Create internal champion networks.
- Monitor adoption and strengthen operational effectiveness.
- Prepare the organization for future AI-driven capabilities.
People Leadership (5%)
- Provide leadership and guidance to transformation team members.
- Promote strong documentation, QA standards, and delivery discipline.
- Support talent development and capacity building for modern technologies.
Qualifications
- University degree in Business, Information Technology, Computer Science, or related field.
- 10+ years of experience in enterprise technology delivery or transformation.
- Experience leading Salesforce CRM implementations and large-scale systems modernization.
- Strong vendor management and stakeholder engagement skills.
- Strong understanding of enterprise architecture, integrations, data flows, and analytics.
- Experience across fundraising, finance, donor engagement, operations, and technology teams.
- Experience with AI enablement or automation considered an asset.
- Experience with nonprofit fundraising platforms such as Blackbaud or Salesforce Nonprofit Cloud is an asset.
- Nonprofit or fundraising sector experience is an asset.
An Employer of Choice: What We Offer
UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child.
| A ROBUST COMPENSATION PACKAGE |
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| A COMMITMENT TO WELLNESS |
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| A CULTURE OF LEARNING & GROWTH |
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| AN INCLUSIVE & PURPOSE‑DRIVEN WORKPLACE |
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| A CHANCE TO DO MEANINGFUL & LIFE‑CHANGING WORK |
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Our Commitment to Inclusive Workplaces & Recruitment
UNICEF Canada is an inclusive workplace committed to diversity, equity, inclusion, and accessibility. Accommodation requests are welcomed at any stage.
Our hiring process is completely human-driven—no automated systems or AI screening tools are used.
How to Apply
Please submit your resume and cover letter as one document to careers@unicef.ca by 11:59 PM EST on April 13, 2026. Please reference Salesforce Transformation Lead in the subject line.
Only candidates selected for interviews will be contacted. All successful applicants must complete a police background check (including vulnerable sector screening).