JOIN OUR TEAM AS SENIOR COORDINATOR, DONOR JOURNEYS
Are you a detail‑oriented communicator with a passion for transforming donor interactions into enduring partnerships through thoughtful journey design?
Consider joining UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high‑impact, mission‑driven team working across Canada and globally to create a better world for children.
UNICEF Canada is seeking a talented individual for the role of Senior Coordinator, Donor Journeys.
Position Details
| Position Title | Senior Coordinator, Donor Journeys |
| Employment Type: | Full-time, Permanent (Vacancy) |
| Reports to: | Senior Manager, Donor Journeys |
| Direct Reports: | N/A |
| Salary Range: | $53,040 – $56,000 per year with benefits and 3 weeks paid vacation |
| Work Location: | Toronto |
| Work Environment: | UNICEF Canada currently operates under a Fixed-Hybrid model that requires team members to attend the office at least 2 days/week (Tuesday & Wednesday). |
Why UNICEF & UNICEF Canada?
UNICEF is the world’s most powerful force for children. Across 190 countries and territories—and in the world’s toughest places—we provide and advocate for education, health, nutrition, clean water, protection from violence, climate resilience, and emergency support. We are also the world’s largest provider of vaccines.
UNICEF Canada is one of 32 National Committees in high‑income countries around the world. Our team fundraises for UNICEF’s highest global priorities and works with governments and the private sector to advance children’s rights and well‑being.
As UNICEF Canada launches a bold new Strategic Plan in 2026, you can be part of this next phase of impact!
The Opportunity
UNICEF Canada’s Donor Journeys team, part of the Individual Giving portfolio, is dedicated to retaining and stewarding monthly donors while engaging one‑time‑gift donors to inspire additional giving throughout the year.
Reporting to the Senior Manager, Donor Journeys, the Senior Coordinator, Donor Journeys plays a pivotal role in supporting the delivery of high-quality donor journeys across multiple channels including print, email, telemarketing, and SMS.
This role serves as the administrative, production, and trafficking backbone of the team—coordinating timelines, trafficking assets, managing vendors, and ensuring campaigns are delivered on time, on brief, and on budget.
Key Accountabilities
Campaign, Production & Project Coordination (70%)
- Coordinate end‑to‑end production processes for donor stewardship and fundraising appeals across direct mail, email, SMS, and telemarketing channels.
- Traffic creative assets, proofs, copy, data files, and materials between internal teams, vendors, and partners.
- Manage print production workflows including artwork supply, proof reviews, signoffs, and delivery timelines.
- Conduct detailed email QA reviews (content, formatting, links, segmentation accuracy) before deployment.
- Support content gathering for appeals and donor communications, including images, case studies, and program updates from UNICEF Global.
- Support development of project plans, workback schedules, and status trackers.
- Maintain campaign documentation, contact reports, meeting notes, and version control.
Administrative & Operational Support (30%)
- Manage and track invoices, purchase orders, and expense coding.
- Support maintenance of accurate campaign budgets and financial reconciliations.
- Support cross‑team logistics including gathering requirements, preparing briefs, test‑and‑learn documentation, and consolidating information for stakeholders.
- Assist with pulling reports, data requests, and performance summaries from dashboards and internal systems.
- Conduct data accuracy checks to ensure correct donor targeting.
Qualifications
- 2–4 years of experience in an agency, marketing, production, or coordination role.
- Exceptional attention to detail and quality assurance.
- Experience coordinating production timelines, trafficking assets, and managing print production.
- Strong organizational skills with the ability to manage multiple deadlines.
- Comfortable working with budgets, invoices, POs, and expense tracking.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experience with CRM platforms, email tools, or project management systems (e.g., Raiser’s Edge, Asana) is an asset.
- A proactive, collaborative, problem‑solving mindset.
- Genuine interest in UNICEF Canada’s mission and work.
An Employer of Choice: What We Offer
UNICEF Canada offers a supportive, inclusive, high‑impact work environment.
| A ROBUST COMPENSATION PACKAGE |
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| A COMMITMENT TO WELLNESS |
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| A CULTURE OF LEARNING & GROWTH |
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| AN INCLUSIVE & PURPOSE‑DRIVEN WORKPLACE |
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| A CHANCE TO DO MEANINGFUL WORK |
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Our Commitment to Inclusive Workplaces & Recruitment
UNICEF Canada is an inclusive workplace committed to diversity, equity, inclusion, and accessibility. Accommodation requests are welcome at any stage.
Our hiring process is fully human‑driven—no AI or automated systems are used for application review or interviews.
How to Apply
Please submit your resume and cover letter as one document to careers@unicef.ca by 11:59 PM EST on April 13, 2026. Please reference Senior Coordinator, Donor Journeys in the subject line.
Only candidates selected for interviews will be contacted. All successful candidates must complete a police background check (including vulnerable sector screening).