Senior Coordinator, Gift Processing

JOIN OUR TEAM AS SENIOR COORDINATOR, DONOR JOURNEYS

Do you have exceptional attention to detail and a passion for accuracy and impact?

Join UNICEF Canada – one of Canada’s most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

We are seeking a talented individual for the role of Senior Coordinator, Gift Processing.

Position Details

Position Title	Senior Coordinator, Gift Processing
Employment Type:	Full-time, Contract – 2 YEARS
Reports to:	Manager, Gift Administration
Direct Reports:	N/A
Salary Range:	$53,040 - $55,000 per year annually with benefits and 3 weeks paid vacation
Work Location:	90 Eglinton Ave E Suite 400, Toronto, ON M4P 2Y3
Work Environment:	This is an onsite role, requiring regular presence in the Toronto office to effectively support gift processing, team collaboration, and operational functions.

Why UNICEF & UNICEF Canada?

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees (NatComs) located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, raising funds in support of children around the world will remain a key focus. Be part of this next phase of impact!

The Opportunity

The Donor Engagement and Administration (DEA) function serves as a key touchpoint in creating a positive first impression for supporters who contribute to UNICEF. The Senior Coordinator, Gift Processing plays a critical role in ensuring the accurate and timely processing of all gift types, while maintaining the highest standards of data quality and integrity within our database management systems.

This role is responsible for first-level data imports, data cleansing, and ongoing maintenance of donor information across systems. In addition, the incumbent provides support to staff across the organization by responding to gift-related inquiries and ensuring a high standard of service. The role also includes responsibility for office services operations.

If you are energized by purpose-driven work and motivated to create lasting impact for children, we would be pleased to hear from you.

Key Accountabilities

Gift Processing (75%)

Processing cheques, cash and credit cards received through the mail. This involves verifying, importing and/or keying into database, reconciling cheques, exporting files, and resolving returns/rejections.
Create and update appropriate donor and gift records from Finance transactions and bank deposit/reconciliation documentation (e.g., DPF, CanadaHelps).
Process Survival Gift orders and add Survival Gift cards to the print/mail platform.
Issuing of pledge donor service letters
Complete related follow-ups (credit card declines/cheque issues) and record updates.
Scanning of Bequest documentation
Updating constituent information for return mail and changing notifications
Backup support to perform timely data imports into Raiser’s Edge from various external vendors and online systems also providing assistance to the Senior Administrative Coordinator

Management of Data (10%)

Monitor data quality and business rule compliance; investigate and correct issues.
Run routine queries/exports to validate gift entry and complete integrity clean-ups (daily/weekly/monthly).
Support duplicate identification and resolution in Engaging Networks and Raiser’s Edge.

Database Process Training and Support (5%)

Maintain proficiency in Raiser’s Edge and Engaging Networks.
Update training materials to reflect process and system changes.

Office Services (10%)

Process outbound mail and courier shipments; allocate courier costs to departments.
Prepare mailings (folding/inserting) and respond to service requests; liaise with staff and external suppliers.
Operate and maintain high-volume mail equipment (e.g., inserter, postage machine).
Manage inventory of office supplies and stationery.

Other Tasks as Required

Provide backup support for Direct Mail batch preparation (sorting/scanning).
Provide backup support for vendor/online data imports into Raiser’s Edge and assist the
Senior Administrative Coordinator as needed.
Support fob activation, deactivation, and distribution.
Ad hoc support for Development mailings

Working Conditions

This is an onsite role, requiring regular presence in the office to effectively support gift processing, team collaboration, and operational functions.

Qualifications

2+ years’ experience in data entry and/or high-volume transaction processing.
Post-secondary education.
Ability to lift up to 20 kg.
Raiser’s Edge and Engaging Networks experience is a strong asset.
Proficient with Windows and Microsoft Office (especially Excel).
Strong attention to detail, organization, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment; positive, team-oriented, and service focused.
Experience managing completing priorities and meeting deadlines.
Self-starter and resourceful with a collaborative spirit.
Knowledge of and interest in UNICEF’s mission and values.
Commitment to respect and inclusiveness.

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and has a high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

A ROBUST COMPENSATION PACKAGE	Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account Life, AD&D, & Long-Term disability insurance coverage Employer match contributions (5%) to a Group Pension Plan Access to parental leave top-up
A COMMITMENT TO WELLNESS	Flexible-hybrid work environment to support the work-life integration needs of our team Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30) 10 paid sick days & 2 personal days 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends Discounted rate for a GoodLife gym membership Access to an Employee and Family Assistance Program
A CULTURE OF LEARNING & GROWTH	Access to a comprehensive global learning platform with over 1600 courses, webinars & resources Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles Opportunities to access both local & global stretch assignments
AN INCLUSIVE & PURPOSE‑DRIVEN WORKPLACE	Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal Easily accessed by public transit and a short walk from several parking locations Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees
A CHANCE TO DO MEANINGFUL WORK	Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections, and our hiring process is entirely human driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by May 29, 2026. Please include your salary expectations in your cover email and reference Senior Coordinator, Gift Processing in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).