Deputy Director, Business Intelligence

Are you a data expert who can translate numbers into powerful insights that drive meaningful change?

Join UNICEF Canada as Deputy Director, Business Intelligence and play a mission-critical role in powering smarter fundraising, deeper supporter relationships, and bolder decisions — all in service of making a real difference in children’s lives around the world.

Position Details

Position Title	Deputy Director, Business Intelligence
Employment Type:	Permanent, Full-time
Reports to:	Vice President, Technology
Direct Reports:	4
Salary Range:	$115,000 to $130,000 annually with benefits and 3 weeks paid vacation
Work Location:	Toronto
Work Environment:	UNICEF Canada currently operates under a Flexible-Hybrid model that requires team members to attend the office at least 2 days/week.

Why UNICEF & UNICEF Canada?

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we provide and advocate for education, health and nutrition services. We protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world’s largest provider of vaccines. Before, during and after emergencies, we’re on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees located in high-income countries around the world. Our team exists to fundraise for UNICEF’s highest priorities, and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada prepares to launch a bold new Strategic Plan in 2026, a strong, committed team will be foundational to our success. Be part of this next phase of impact!

Position Description

Reporting to the Vice President of Technology, the Deputy Director, Business Intelligence is a strategic and hands-on leader responsible for bringing our data strategy to life.

In this pivotal role, you’ll help shape and drive the organization’s data vision — ensuring we have the systems, tools, and insights needed to fuel fundraising growth and deepen supporter engagement.

You’ll also lead the development and management of our data strategy, optimize our CRM systems, and strengthen the data infrastructure — including data warehousing and visualization — to transform data into actionable intelligence.

Key Accountabilities

Data Strategy, Analytics & Innovation (45%)

Lead the design, execution, and evolution of UNICEF Canada’s enterprise Data & Insight Strategy to support fundraising, operations, advocacy, and executive decision-making.
Oversee data warehouse and Power BI platforms, ensuring performance, data quality, automation (ETL), and integration with core systems like CRM (Raiser’s Edge/Salesforce) and finance.
Build and grow our predictive analytics and AI capabilities — including churn models, Lifetime Value (LTV) scoring, segmentation, and giving propensity forecasts — to inform strategy and optimize resource allocation.
Develop a data roadmap aligned with organizational priorities, tracking milestones for improved reporting, AI models, and user adoption.
Promote a culture of data literacy by creating training, guidelines, and support tools that empower teams to self-serve analytics and visualize data using Power BI.
Ensure robust compliance with privacy laws (Law 25, PIPEDA), embedding governance, access control, and ethical data practices into all operations.
Monitor trends in data science, AI, and nonprofit analytics, introducing innovative tools and methodologies to enhance supporter engagement and efficiency.
Maintain a focus on data accuracy, completeness, and relevance to ensure consistent, high-quality insights.

CRM Leadership & Enterprise Data Integration (35%)

Lead UNICEF Canada’s CRM strategy, ensuring performance, integration, and data alignment across fundraising and supporter engagement functions.
Drive CRM modernization, including current-state assessment, gap analysis, and planning for potential migration to Salesforce Nonprofit Cloud.
Transform the CRM into a dynamic insights hub, enabling real-time reporting, supporter profiling, campaign tracking, and predictive analytics.
Establish and enforce data quality programs and governance frameworks to ensure CRM accuracy, usability, and security.
Collaborate with IT and business units to ensure full integration of the CRM with the data warehouse, financial systems, and digital platforms.
Champion continuous improvement, collecting user feedback, benchmarking sector practices, and prioritizing feature enhancements.
Maintain strategic oversight of CRM while aligning closely — but distinctly — with marketing automation tools.
Define and track success metrics for CRM adoption, impact, and usability.

Team Leadership, Capacity Building & Operations (20%)

Lead and develop a high-performing Business Intelligence & Data team, fostering a culture of innovation, collaboration, and delivery excellence.
Set and monitor KPIs/OKRs for data performance, analytics timelines, user satisfaction, and platform health, ensuring transparency and accountability.
Support team development through coaching and targeted growth plans in areas like advanced analytics, cloud architecture, AI/ML modeling, and nonprofit data strategy.
Manage key vendor relationships, including CRM consultants, to ensure quality service and value for tools, consultants, and platforms.
Deliver scalable, trusted data solutions to support cross-functional initiatives in fundraising, finance, digital, and operations.
Partner with key internal teams, including Fundraising, Digital, Finance, Operations, and Executive, to align data strategies with organizational goals and priorities.
Lead change management efforts to support user adoption of new data tools, systems, and practices.

Additional Qualifications

Degree in Data Science, Computer Science, Information Systems, or a related discipline (Note: Master’s degree or certifications in Business Intelligence, Analytics, or Data Engineering are considered strong assets)
7+ years of progressive experience in data architecture, analytics, and business intelligence roles, preferably in fundraising or nonprofit environments.
Proven expertise in CRM systems (e.g., Raiser’s Edge NXT), including leading assessments, process mapping, and platform evaluations; experience with Salesforce Nonprofit Cloud is an asset.
Advanced proficiency in Microsoft Power BI (data modeling, DAX, Power Query) and enterprise reporting governance.
Strong understanding of data warehousing, ETL pipelines, and systems integration across platforms (CRM, finance, web, etc.).
Hands-on experience with modern cloud-based data tools (e.g., Azure Data Factory, Synapse, Snowflake) preferred.
Skilled in predictive analytics, segmentation, and statistical modeling, with familiarity in machine learning tools.
Strong command of SQL and best practices for data transformation, quality assurance, and data governance.
Knowledge of data privacy regulations, including Law 25 and PIPEDA, with a strong focus on ethical data use.
Effective communicator with the ability to translate complex data insights into clear, actionable strategies for non-technical audiences, including executive leadership.
Demonstrated ability to lead cross-functional projects, manage teams and vendors, and deliver results in a dynamic, fast-paced environment.
Analytical and detail-oriented, with a mindset for innovation, continuous improvement, and driving impact.
Adaptable and resilient, with strong leadership skills to navigate change and organizational transformation.

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact. Team members can access the following employee benefits:

A ROBUST COMPENSATION PACKAGE	Extended Health/Dental benefits, Healthcare Spending Account, and Wellness Account Life, AD&D, & Long-Term disability insurance coverage Employer match contributions (5%) to a Group Pension Plan Access to parental leave top-up
A COMMITMENT TO WELLNESS	Flexible-hybrid work environment to support the work-life integration needs of our team Minimum 3 weeks of annual vacation (increases with time served) & 1 additional day per year of service (max 30) 10 paid sick days & 2 personal days 9 to 11 employee wellness days – an additional series of pre-set days off, given annually to further extend long weekends Discounted rate for a GoodLife gym membership Access to an Employee and Family Assistance Program
A CULTURE OF LEARNING & GROWTH	Access to a comprehensive global learning platform with over 1600 courses, webinars & resources Internal leadership development, training, & mentorship programs that integrate Anti-Racism and diversity, equity and inclusion principles Opportunities to access both local & global stretch assignments
AN INCLUSIVE & PURPOSE-DRIVEN WORKPLACE	Centrally located head office in mid-town Toronto with satellite offices in Calgary & Montreal Easily accessed by public transit and a short walk from several parking locations Inclusive & accessible co-working and meeting spaces designed to foster purpose at every turn and accommodate the diverse needs of employees
A CHANCE TO DO MEANINGFUL & LIFE-CHANGING WORK	Under the leadership of a dynamic, accomplished, and experienced executive leadership team, you’ll be part of a diverse & talented Canada team committed to creating meaningful impact while fostering an inclusive and supportive work environment. You’ll join a global UNICEF family with a shared commitment to impact the lives of children

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by May 20, 2025, 2025. Please include your salary expectations in your cover email and reference Deputy Director, Business Intelligence in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).