DIRECTOR, DATA & INSIGHTS

JOIN OUR TEAM AS DIRECTOR, DATA & INSIGHTS

Are you an experienced leader who thrives on advancing digital transformation through data-driven decision-making?

Join UNICEF Canada – one of Canada's most respected and historic charities – and be part of a high-impact, mission-driven team working across Canada and globally to create a better world for children.

We are seeking a high-impact and analytical leader for the role of Director, Data & Insights.

Position Details

Why UNICEF & UNICEF Canada?

UNICEF is the world's most powerful force for children. Across 190 countries and territories, and in the world's toughest places, we provide and advocate for education, health and nutrition services. Protect children from violence and abuse. Bring clean water and sanitation to those in need. Keep them safe from climate change and disease. Serve as the world's largest provider of vaccines. Before, during and after emergencies, we're on the ground with life-saving help and hope. The needs of children around the world continue to increase and the role of UNICEF is more important than ever.

UNICEF Canada is one of 32 National Committees (NatComms) located in high-income countries around the world. Our team exists to fundraise for UNICEF's highest priorities and to work neutrally with governments and the private sector in Canada and internationally to advance the rights and well-being of children and youth.

As UNICEF Canada launches a bold new Strategic Plan in 2026, be part of this next phase of impact!

Position Description

Reporting to the Vice President, Digital Innovation & Technology, this role is responsible for UNICEF Canada's enterprise data and insights strategy – translating organizational priorities into a cohesive roadmap for analytics, data products, governance, and insight-driven decision-making.

This role leads the evolution of UNICEF Canada's data ecosystem (data warehousing, integrations, BI, and advance analytics) and partners with Marketing Technology & Experience, Fundraising, Digital Marketing, Finance, Operations, and senior leaders to define performance frameworks, measure outcomes, and strengthen supporter and operational insights. The Director is an active partner in fundraising and digital engagement strategy, proactively identifying opportunities, recommending audience targeting, campaign approaches, and optimization strategies based on data and analytics. This role is accountable for shifting the organization from descriptive reporting to predictive and prescriptive insight that directly informs revenue growth and supporter engagement.

The Director provides enterprise leadership for data governance, data quality, and analytics enablement, ensuring trusted information is accessible, secure, and actionable across the organization. This role collaborates closely with platform owners (including CRM and marketing technology) to ensure aligned data standards, integration, and reporting.

As UNICEF Canada advances major initiatives, including modernization of CRM and the marketing technology stack, enhanced analytics capabilities, increased automation, and digital fundraising growth, this role ensures the organization has the enterprise governance, delivery discipline and insight capability to make data-informed decisions and accelerate revenue growth and impact.

Key Accountabilities

Enterprise Data & Insights Strategy (25%)

• Own and evolve UNICEF Canada's enterprise Data & Insights Strategy and multi-year roadmap, aligning investments to the organizational strategy and measurable outcomes.
• Proactively identify opportunities to improve fundraising performance through data-driven recommendations, including audience targeting, segmentation strategies, channel optimization, and campaign design.
• Set the enterprise operating model for analytics (intake, prioritization, data product lifecycle, and value realization), ensuring consistent delivery and clear accountability across stakeholders.
• Partner with leaders across Fundraising, Digital Marketing, Finance, Operations, and Programs to define decision-use cases, enterprise KPIs, and performance narratives for executive and Board-level reporting.
• Advance modern analytics capabilities (e.g., predictive models, segmentation, LTV/propensity, experimentation and measurement frameworks) to improve supporter engagement, revenue growth, and operational efficiency.
• Translate analytics outputs into clear, actionable recommendations that influence campaign strategy, donor journeys, and investment decisions across channels.
• Establish enterprise standards for data definitions, metric logic, and insight storytelling to reduce duplication and ensure a single source of truth across reporting.
• Monitor trends in data, AI, and nonprofit analytics; pilot and scale innovations that are practical, ethical, and aligned to UNICEF Canada's mission and privacy obligations.
• Partner with CRM transformation leaders to define data and reporting requirements, support migration and reconciliation readiness, and ensure continuity of performance measurement during the transition from Raiser's Edge NXT to Salesforce Nonprofit Cloud.
• Ensure alignment of data strategy across CRM, digital engagement platforms, and marketing channels to enable a unified view of supporter behavior and performance.

Enterprise Data Platform, Architecture & Governance (25%)

• Provide strategic oversight for UNICEF Canada's enterprise data platform (data warehouse/lakehouse, pipelines, and analytics environments), ensuring scalability, reliability, and cost-effective performance.
• Set standards for integration architecture, API management, and data interoperability across core systems (fundraising, digital engagement, finance, and operational platforms), working in partnership with system owners.
• Establish and oversee enterprise data governance (data stewardship, access controls, metadata, retention, and auditability) to enable trusted use of data across the organization.
• Lead enterprise data quality management (standards, monitoring, reconciliation, and remediation) to improve accuracy, completeness, and consistency of reporting.
• Ensure compliance with privacy and security requirements (including Quebec Law 25 and PIPEDA) by embedding governance, ethical practices, and risk controls into data design and access.
• Guide data platform modernization and cloud evolution, ensuring architectural decisions support future-state technology initiatives and sustainable delivery.
• Oversee integration of digital and marketing data sources, including web analytics, tracking frameworks, and advertising platforms (e.g., Google Analytics, Google Tag Manager, Meta, Google Ads, and BigQuery environments), ensuring accurate, consistent, and scalable data capture and usage.
• Ensure end-to-end tracking of supporter journeys across digital channels, enabling attribution, performance measurement, and optimization of fundraising efforts.
• Partner with digital and marketing teams to define and govern tracking strategies (pixels, tags, events) to support campaign measurement and audience targeting.

Reporting, Analytics & Data Insights (20%)

• Set the enterprise reporting and insight agenda, ensuring leadership teams have timely, trusted performance views and decision-ready analysis.
• Oversee the organization's analytics and visualization ecosystem (including Power BI), establishing governance for semantic models, data sets, access, refresh and publishing standards.
• Lead the development of dashboards, analytic and reporting tools that provide insights into fundraising performance, donor behavior, campaign effectiveness, and supporter engagement.
• Develop and deliver actionable insights that directly inform audience targeting, channel mix, campaign timing, and donor journey optimization.
• Partner with fundraising leadership to define key performance indicators (KPIs) and metric governance, including documentation and change control for key measures and targets.
• Ensure data models and curated datasets support consistent self-serve reporting and advanced analysis while reducing reliance on ad-hoc extracts.
• Build enterprise data literacy through training, enablement resources, and stakeholder coaching to grow use of data at all levels.
• Shift the organization from reactive reporting to proactive insight generation, providing forward-looking recommendations that guide decision-making and campaign strategy.

Fundraising Campaign Enablement (20%)

• Serve as a strategic advisor to senior leaders, translating business priorities into insight initiatives, measurement plans, and data products that improve outcomes.
• Recommend target audiences, segmentation strategies, and channel approaches based on data insights to improve campaign effectiveness and ROI.
• Lead measurement and learning approaches for major initiatives (e.g., digital growth, automation, fundraising transformation), including KPI design, baselining, and impact reporting.
• Continuously analyze campaign performance and proactively recommend adjustments to improve conversion, retention, and overall fundraising outcomes.
• Ensure prioritization decisions reflect capacity, organizational risk, and value—balancing quick wins with foundational investments that improve long-term insight capability.
• Act as a proactive strategic partner to fundraising and marketing teams, embedding data and analytics into campaign planning, execution, and optimization cycles.
• Drive integration of offline and online data sources (CRM, web, advertising, and engagement platforms) to create a unified, actionable view of supporter behavior across all touchpoints.

People Leadership (10%)

• Lead and inspire a high performing data and analytics team, creating a culture of accountability, collaboration and innovation.
• Build team capability through coaching and development plans in areas such as data engineering, analytics engineering, advanced analytics/AI, governance, and insight storytelling.
• Support talent development, skills growth, and capacity planning across the team.
• Set and monitor team objectives and success measures (KPIs/OKRs) for data quality, delivery timelines, platform health, adoption, and stakeholder satisfaction.
• Foster an inclusive, learning and results-oriented team culture, and lead change management to support adoption of new data tools, standards and ways of working.

Qualifications

• University degree in Information Technology, Data Science, Business Analytics, or a related field.
• Minimum 8–10 years of progressive experience in enterprise data, analytics, and business intelligence roles, including leading strategy, governance and delivery in enterprise technology systems.
• Demonstrated ability to partner with platform owners (e.g., CRM, digital marketing, finance) to define data standards, enable integrations and deliver trusted reporting—without owning those platforms.
• Experience with reporting and analytics platforms such as Microsoft Power BI.
• Experience overseeing data integrations, ETL pipelines, APIs, and enterprise data architectures.
• Strong understanding of fundraising operations including segmentation, campaign execution, donor journeys, and performance measurement.
• Experience managing vendors and implementation partners.
• Strong project delivery discipline managing priorities, dependencies, and timelines across multiple stakeholders.
• Excellent communication skills with the ability to translate complex technical concepts to non-technical teams.
• Demonstrated success leading enterprise transformation initiatives (e.g., analytics modernization, cloud data platform adoption, governance programs, or major cross-system integration).
• Experience working in nonprofit or mission-driven organizations is considered an asset.

An Employer of Choice: What We Offer

UNICEF Canada is where diverse talent & passion come together to create extraordinary impact for every child. We are committed to being an employer of choice and building a culture that is inclusive, ambitious, compassionate, and high impact.

Members of the UNICEF Canada team have access to the following employee benefits:

Our Commitment to Inclusive Workplaces & Recruitment

UNICEF Canada is an inclusive workplace and is committed to championing diversity, equity, inclusion and accessibility. Requests for accommodation can be made at any stage of the recruitment process.

At UNICEF Canada, we believe strongly in personal connections and our hiring process is entirely human-driven. We do not use AI or automated systems to review applications or conduct interviews. Each candidate is evaluated by our experienced team to ensure a fair and thoughtful hiring experience.

How to Apply

Please submit your resume and cover letter as one document to careers@unicef.ca by 11:59PM EST on April 13, 2026. Please reference the Director, Data and Insights in the subject heading.

UNICEF Canada thanks all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted. Consistent with our Child Safeguarding Policy, all successful candidates must receive clearance by a police background check (including a vulnerable sector screen).